Chat Bot Testing

Helpdesk automation routes, tags and answers support tickets at scale. See where it breaks, how to test it before launch, and what to monitor after go-live.

Chatbot analytics should predict failure, not just report it. Get the nine leading metrics and the four-layer dashboard that catches drift before users do.

Compare Cekura against Braintrust, Arize Phoenix, and Langfuse for monitoring live AI chat agents, and see which one catches real conversation failures.

How to monitor live AI chat agents in production: the conversation-layer signals, the metric stack, alerting, and the remediation loop. A what-to-monitor guide from Cekura.