Cekura partners with Speechmatics to bring world-class speech intelligence to AI agent QA

About Speechmatics

Founded in Cambridge in 2006, Speechmatics is the world's leading expert in speech technology, combining the latest breakthroughs in AI and ML to unlock the business value in human speech. Businesses worldwide use Speechmatics to accurately understand and transcribe human-level speech into text — regardless of demographic, age, gender, accent, dialect, or location — in real-time and on recorded media.

Having pioneered machine learning in speech recognition, Speechmatics' neural networks consider acoustics, languages, dialects, multiple speakers, punctuation, capitalisation, context, and implicit meanings. Today, Speechmatics processes over 300 years of audio transcription every month across 55+ languages — powering some of the world's most demanding environments, from live broadcast and enterprise contact centres to clinical documentation.

The only STT built for production-grade reliability

Generic ASR providers are trained for clean, quiet audio. Production voice agents face accents, crosstalk, domain jargon, and latency constraints that commodity speech recognition simply can't handle.

Speechmatics is trusted in environments where errors are simply not acceptable, from live broadcast captioning to clinical documentation and enterprise contact centres processing millions of calls. When your transcription layer is unreliable, you can't trust your test results. With Speechmatics as the backbone, you can.

• 55+ Languages & dialects
• <1s Real-time latency
• Industry-leading Accuracy across accents, noise, and domain jargon

Use cases across every vertical

• AI Voice Agents: Real-time, sub-second transcription across 55+ languages with noise and overlap resilience, speaker diarization, and Custom Dictionary support for names, addresses, and domain terms, all through a flexible API with native integrations.
• Contact Centre Voice Agents: Test agents against noisy call-centre audio, regional accents, and rapid back-and-forth dialogue. Catch intent misclassification before deployment.
• Healthcare & Clinical AI: Validate medical scribe and documentation agents using Speechmatics' Medical Model, cutting errors on drug names, dosages, and clinical terminology.
• Media & Captioning: AI transcription built for broadcasters, streamers, and content platforms. Fast, accurate, multilingual transcription at scale, real-time or on demand.
• Multilingual Global Deployments: Run QA suites across every language your product supports, from Arabic dialects to Nordic languages with a single consistent testing pipeline.

What you can do with Cekura × Speechmatics

• Enhance Testing Personas: Assign Speechmatics STT to specific testing personas to ensure your agent can handle complex speech patterns, medical use cases, and diverse dialects.
• True Multilingual Testing: Test agents in environments where users switch between languages mid-conversation. English-Arabic, Spanglish, and beyond, to validate real-world multilingual performance, not just single-language accuracy.
• A/B Test STT Providers: Run apples-to-apples comparisons between Speechmatics and providers like Azure, Gemini, and Deepgram to find the best fit for specific regions or use cases, with Cekura as the consistent testing layer across all of them.
• Simulate Real-World Calls: Test against multi-speaker audio, noisy environments, and rapid back-and-forth dialogue to catch issues that clean-audio benchmarks will never surface.
• Validate Clinical Agents: Test medical scribe and documentation agents against Speechmatics' Medical Model, reducing errors on drug names, dosages, and clinical terminology before deployment.
• Catch Regressions Early: Benchmark STT accuracy continuously across accents, noise levels, and domain vocabulary and flag transcription regressions before they reach your users.

Ready To Understand Every Voice?