Cekura collaborates with Deloitte Canada to bring enterprise-grade conversational AI agent testing and observability to Canadian enterprises

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Accelerating Trusted AI Agent Adoption Across Canadian Enterprises

Enterprise AI delivery paired with agent testing and observability.

About Deloitte

Deloitte Canada is a trusted advisor for AI-enabled customer service transformations. As Canadian organizations race to deploy AI agents across customer channels, operations, and the back office, the question is no longer whether to adopt AI, but how to do it responsibly and at scale. Today, we are excited to announce Cekura has formed an alliance with Deloitte Canada to help enterprises launch AI agents that are tested, observable, and production-ready from day one.

This alliance brings together Deloitte Canada's deep expertise in enterprise AI strategy, implementation, and risk with Cekura's purpose-built platform for Conversational AI agent testing and observability, giving Canadian businesses a faster, safer path from pilot to production.

Why this alliance matters

Conversational AI is rapidly moving from experimentation to mission-critical deployment. In regulated industries like financial services, healthcare, telecommunications, and the public sector, where Deloitte Canada has decades of domain depth, reliability, accuracy, and auditability are non-negotiable. A voice or chat agent that hallucinates, drops off mid-conversation, or misinterprets a customer intent doesn't just create friction; it creates regulatory, reputational, and financial risk.

Cekura was built to close exactly that gap. Our platform stress-tests AI agents across thousands of realistic scenarios before launch, and continuously monitors them in production so issues are caught in minutes, not months. Paired with Deloitte Canada's advisory, design, and delivery capabilities, enterprises now have a proven, end-to-end path to deploy AI agents with confidence.

The reliability gap between experimentation and regulated production.

What Deloitte Canada and Cekura are delivering together

Through this alliance, Deloitte Canada's Customer Service Excellence practice will leverage Cekura as a preferred testing and observability platform across engagements where conversational AI is central to the solution. Clients benefit from a joint offering that spans the full conversational AI agent lifecycle:

Strategy and build: Design and deploy AI agents aligned to business goals, compliance requirements, and customer experience standards.
Pre-production testing: Validate agent behavior across thousands of generated scenarios, edge cases, and custom personas before go-live.
Production observability: Track conversational quality, instruction-following, drop-offs, and custom business metrics with real-time alerting.
Governance and assurance: Stay audit-ready for evolving Canadian and global AI regulations, including AIDA and emerging provincial frameworks.

The joint offering across the full conversational AI agent lifecycle: strategy and build, pre-production testing, production observability, and governance and assurance

“Deloitte Canada has an unmatched track record of helping enterprises operationalize complex technology. Combining their delivery excellence with Cekura's agent testing and observability platform means Canadian enterprises can ship conversational AI agents faster, with confidence they will perform reliably in the real world.” — Sidhant Kabra, Co-founder & CEO, Cekura

“Canadian enterprises want to move fast on conversational AI agents, but not at the cost of trust. Our alliance with Cekura gives our clients the testing and observability foundation they need to deploy agentic AI responsibly, with the reliability, transparency, and governance their customers and regulators expect.”— Angela Gordon, Partner, Deloitte Canada

What customers get

Joint clients gain access to Cekura's platform capabilities, delivered and operationalized by Deloitte Canada's teams:

Testing

Scenario generation: Automatically create realistic, high-coverage test sets from your knowledge base, call logs, and policies.
Evaluation metrics: Quantify accuracy, intent resolution, policy adherence, and conversation quality at scale.
Prompt recommendation: Get specific, actionable suggestions to improve your agent's system prompts and tool use.
Custom personas: Test against diverse customer archetypes: languages, tones, edge cases, and adversarial inputs.
Production call simulation: Replay real production traffic to validate new agent versions before rollout.

Observability

Conversational analytics: Understand what's actually happening inside every conversation: topics, sentiment, outcomes, and resolution.
Instruction following: Detect when agents deviate from guardrails, policies, or brand voice.
Drop-off tracking: Pinpoint where and why customers abandon conversations, across voice and digital channels.
Custom metrics: Track the KPIs that matter to your business, not just generic model metrics.
Real-time alerting: Get notified the moment agent behavior degrades, before customers feel the impact.

Built for Canadian enterprises

This alliance is purpose-built for the Canadian market. Deloitte Canada brings local delivery teams, data residency expertise, bilingual (English and French) capability, and deep relationships across Canada's largest banks, insurers, telecoms, retailers, and public sector organizations. Cekura brings a platform already trusted by leading AI-forward enterprises to validate and monitor voice and chat agents at scale. Together, we are helping Canadian organizations turn AI ambition into measurable, production-grade outcomes.

Local delivery depth and platform depth.

Get started

Ready to deploy AI agents you can trust? Book a demo with Cekura to see how joint testing and observability can accelerate your AI roadmap.

Book a call: https://cal.com/kabrasidhant

Email us: sidhant@cekura.ai

About Cekura

Cekura is the enterprise platform for conversational AI agent testing and observability. From pre-production scenario generation to real-time production monitoring, Cekura helps teams ship reliable voice and chat agents with confidence.