Posts tagged with "Production Monitoring"

How to test voice AI agents using 7 methods, from scripted calls to red teaming, plus what each catches, what it misses, and the right order to run them.

Learn how to test your voice agent after building it, across six stages from component checks to production monitoring, with a clear pass bar for each.

Custom KPIs for voice agent monitoring are team-defined metrics that score live calls against your own business rules. How to build and track them in Cekura.

LLM as a judge uses a large language model to score AI outputs at scale. Learn how it works, its pros, cons, and best practices for voice and chat agents.