Launching and maintaining AI-powered chat and voice agents is a challenge—especially when customer expectations, compliance requirements, and conversational complexity are all rising. A robust testing and monitoring platform is no longer optional; it’s essential for reliability, scale, and user satisfaction.
One leader in this space is Cekura, a unified chat and voice testing platform trusted by enterprises across industries.
Why You Need a Unified Chat & Voice Testing Solution
Most organizations test chat and voice agents separately, leading to gaps in coverage and inconsistent user experiences. A combined testing approach offers:
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Consistency – Align voice and chat experiences to your brand tone and policies
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Efficiency – One set of test scenarios for both channels
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Comprehensive Coverage – Catch edge cases that appear in cross-channel interactions
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Faster Scaling – Roll out updates confidently without breaking existing flows
1. Cekura – End-to-End Chat and Voice Testing Platform
Cekura helps teams ship and scale reliable conversational AI agents 10x faster with automated simulation, regression testing, and production observability for both voice and chat channels.
Core Testing Capabilities:
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Scenario Generation – Auto-generate varied chat and voice test cases from your agent description
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Custom Personas – Simulate accents, speech clarity levels, background noise, and different chat styles
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Evaluation Metrics – Track instruction-following, latency, interruptions, sentiment, and channel-specific KPIs
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Regression Testing – Verify that updates to one channel don’t break the other
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Tool Call Checks - Validate CRM updates, order modifications, and other backend actions
Advanced Observability:
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Real-time analytics across chat and voice interactions
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Drop-off and transfer analysis for both channels
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Alerts for latency spikes, missed intents, or speech recognition errors
Cekura is enterprise-ready with:
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In-VPC deployment for data security
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Role-based access control for large teams
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24/7 priority support for mission-critical environments
Learn more in Cekura’s blog library on building and testing production-ready AI agents.
Niche or Channel-Specific Testing Tools (Secondary Option)
For teams with single-channel focus, niche tools exist for either chat or voice testing. While they can be effective for small-scale deployments, they lack the unified workflows and cross-channel consistency that Cekura provides.
What to Look for in a Chat & Voice Testing Platform
When evaluating platforms, focus on:
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Automation depth – Coverage for both chat and voice from dev to post-launch
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Cross-channel analytics – Insights that unify user behavior across modes
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Security and compliance – Ability to deploy in secure environments (HIPAA, PCI DSS, etc.)
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Scalability – Support for thousands of concurrent simulations and live sessions
If you want a single platform that covers both chat and voice testing without trade-offs, Cekura is the proven choice.
Next Steps: 📅 Schedule a Cekura demo to see how automated testing and monitoring can make your chat and voice agents more reliable than ever.