Ensuring your AI chatbots deliver consistent, reliable, and human-like interactions is no longer optional. From customer support to healthcare and fintech, businesses depend on chatbots to handle critical conversations. But testing them manually is slow, error-prone, and impossible to scale.
Cekura, the leading AI chatbot testing platform, is built to solve this.
Why AI Chatbot Testing Matters
AI chat agents are deployed everywhere: support desks, banking flows, retail checkout, healthcare intake. Yet most fail when faced with real-world variability:
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Users interrupt or switch context mid-conversation
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Multiple accents, tones, or slang cause misinterpretations
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Edge cases go undetected until a frustrated customer complains
Without structured testing, these failures erode trust and increase support costs. Automated AI chatbot testing ensures issues are caught early and continuously, so your agents improve instead of regress.
How Cekura Automates AI Chatbot Testing
Cekura delivers an end-to-end QA and monitoring pipeline for chatbots:
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Scenario Generation Automatically generate 10, 100, or more test cases from your chatbot’s prompt or workflow description. Cover happy paths, sad paths, edge cases, and even adversarial situations.
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Evaluator Personalities Simulate real users, non-native speakers, terse responders, users with broken grammar, so your chatbot is tested against realistic behaviors.
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Metrics Framework Track instruction following, CSAT, latency, interruptions, and custom metrics you define with code.
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Regression Testing & CI/CD Integrate testing into your development pipeline. Every time you change a prompt or swap a model, Cekura runs regression tests so you never break production.
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Observability in Production Monitor real chats in production. Get alerts on failures, analyze transcripts, and automatically spin up new tests based on real-world user interactions.
Benefits for Teams
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Product Managers: See clear performance dashboards and top failure reasons.
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Developers: Get actionable feedback tied to exact conversation turns.
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Enterprises: Ensure compliance, security, and scalability with enterprise-grade deployment options.
Use Cases
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Customer Support: Ensure agents follow escalation and resolution workflows.
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E-commerce: Test flows for order modifications, refunds, and product queries.
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Healthcare: Validate HIPAA-compliant conversational flows and patient safety checks.
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Banking/Fintech: Test against PCI DSS-aligned workflows and sensitive data handling.
Why Choose Cekura for AI Chatbot Testing
Cekura is trusted by startups and enterprises building chat and voice AI agents. With automated scenario simulation, customizable metrics, and real-time observability, Cekura makes chatbot testing reliable, scalable, and developer-friendly.